Questions we would ask too
Direct answers to the most common questions about Prebi Agent: pricing from €200 per month, setup within 24 hours, call forwarding, data stored in the EU, and the rules for when the agent should leave something to a person. One question – one answer, no fluff.
Updated: July 25, 2026
Short answer
Your phone rings first
If you cannot answer, Prebi picks up after the delay you choose.
After the call you get the name, reason and outcome.
You decide what the agent can say and when it should stop.
FAQ
Pricing and payment
What are the cancellation terms?
No commitment. Cancel with one click in admin anytime, you only pay until the end of current month.
How do you bill and can I cancel anytime?
Prebi Agent starts at €200 per month and is billed monthly, with no commitment. The final amount is driven by the number of phone numbers, AI minutes and channels (phone, WhatsApp, SMS, email). You can cancel anytime – you only pay until the end of the current month. We confirm the exact amount for your business after a short call.
How do I get started?
Email info@prebi.eu or call +421 940 014 553. We review what the agent should handle and prepare a setup proposal with pricing from €200 per month depending on scope. Setup typically takes up to 24 hours once we have your inputs.
Do I save with annual payment?
Yes, annual billing comes with a discount compared to the monthly plan. The baseline stays the same: a €200 minimum monthly budget and pricing based on numbers, AI minutes and channels. The exact discount for your scope is stated in the quote.
Setup and getting started
How fast can I launch Prebi in my business?
Launch typically takes up to 24 hours once we have your inputs. First we go through services, prices, opening hours and typical questions. Then we set up the number, calendar and the rules for when Prebi should take the call.
Can I import existing clients and bookings?
Yes. We import CSV (clients), by connecting with calendar we can pull existing appointments. We'll help with migration as part of onboarding package.
Phone number - can I use my existing one?
Yes. Either set up forwarding, or we transfer number to our recommended provider. During transfer number works without outage.
Features and usage
How does AI handle calls? What if customer needs a human?
The agent answers, asks the important questions and suggests a time according to your rules. If it is unsure, it takes contact details or leaves the call to a person. You get a transcript and short summary.
Supported industries and languages?
The agent speaks Slovak, Czech, English and German. We configure it for services, hospitality, wellness, healthcare, auto services, retail and consulting. Additional languages can be added on request.
Integrations - what do you support?
We connect calendars, SMS, email, WhatsApp and CSV or JSON exports as standard. If you need a different system connected, get in touch and we will check what is possible in your case.
What reports do I get?
After every call you see who called, what they needed, what the agent handled and what is left for you. The overview lives in the admin and you can export the data to CSV or JSON anytime.
Security and GDPR
Data protection and GDPR?
We process minimum necessary data. Data is encrypted, we log access and offer Data Processing Agreement (DPA). We prefer EU hosting. More in Privacy Policy section.
Where is my data stored?
All data is stored in data centers in European Union in compliance with GDPR. We use encryption in transit and at rest.
Can I export or delete data?
Yes, you can export all your data in CSV or JSON format anytime. When canceling account you can permanently delete all data.
Support and branding
What support do I get?
Email/chat support for all plans. In Pro plan there's priority support, in Ultra plan SLA and dedicated onboarding/migration.
Branding and booking page?
You can add logo, colors and custom subdomain. In Ultra plan we set up custom domain and extended brand elements.
Is something specific to your business?
Send us the situation you are dealing with. We will answer concretely, not generally. AI assistant pricing